we will not be able to modify or cancel your order if your order has already been processed. in the event you would like to modify or cancel your order, please email us immediately on hello@rubyhue.co.uk to enquire about the status of your order, if we can help we will.
- can i send ruby hue chocolate as a gift?
of course! just add the recipient’s name and address to the delivery details section at checkout. you can even add a personalised message in the section provided.
- what if i receive an item i did not order, or there is an item missing?
we endeavour to prepare all orders carefully. nevertheless, errors can occur and we recommend that you contact us at hello@rubyhue.co.uk within 48 hours of receipt and we will get back to you as soon as possible.
- do you have vegan/dairy free chocolate?
yes! we have a 52% dark m!lk makira gold oat m!lk chocolate, plus all of our 70% and over dark chocolate products are naturally vegan/dairy free, unless otherwise stated.
- where do you buy your sugar?
our sugar is unrefined, organic, vegan, and comes from the most respectful and ethical agricultural project in the world: native (pronounced nat-chee-vay) green cane project in the sao paulo region of brazil, which was the world's first certified organic sugar cane plantation in 1997. we buy through kent foods, an importer based here in bristol. the project replaces destructive conventional farming practices with progressive land restoration methods. fertilizers and pesticides - balbo has set up its own experimental system called era (ecosystem revitalizing agriculture).
era improves crops while preserving biodiversity, soil health and natural resources. native is fair trade certified, and they plant trees, support sustainability. beyond these environmental qualities, this unrefined blonde sugar retains all its nutrients while being very neutral in taste. this aromatic discretion allows it to be used only as an enhancer for our chocolate.
